Before You Ask
Vail concierge questions, answered
The things guests ask us most often, answered plainly.
For Christmas, New Year, and Presidents’ week, three to six months is ideal. For the rest of the season, four to six weeks is usually comfortable. That said, we handle last-minute trips regularly — if your dates are close, write to us anyway.
Concierge service is offered in three levels — Essential, Signature, and Private — priced per stay rather than per request. Individual services such as lift tickets, rentals, transportation, childcare, and experiences are billed separately. You receive a clear itemized statement, with costs confirmed in advance.
No. Many of our clients already have a home, hotel, or residence booked when they contact us. We work around whatever you have arranged. If you are still deciding where to stay, we are happy to help with that too.
Yes. We can take care of the details before you arrive — transportation, ski arrangements, restaurants, childcare, groceries, experiences, and more — and continue managing things throughout your stay.
Yes. Some families ask us to manage the entire stay; others already have several things arranged and need help with the rest. We work around what you already have in place.
They usually do — weather, altitude, children, or simply a change of plans. Message your concierge and we handle the rearranging, so you do not spend your vacation making calls.
Yes. Planning ahead gives us more options, especially during peak weeks, but we regularly help guests who are already in town with last-minute reservations, transportation, childcare, activities, and changing plans.
Yes. We regularly coordinate extended families and groups traveling together, keeping transportation, ski plans, childcare, dining, and individual schedules organized without everyone having to follow the same itinerary.
We primarily serve Vail, Beaver Creek, and the surrounding Vail Valley — including Lionshead, Vail Village, EagleVail, Avon, Edwards, and Cordillera. Airport transportation can also be arranged from both Eagle County and Denver.
Yes. We arrange private airport transfers from Eagle County and Denver, as well as transportation during your stay for dinners, activities, ski days, and travel between Vail, Beaver Creek, and surrounding areas.
Yes. We can coordinate private or group ski and snowboard lessons, as well as lift tickets, based on your dates, ages, ability levels, and plans for the mountain.
Yes. We arrange skis, snowboards, boots, and helmets for adults and children, with in-residence fitting and delivery available so your first morning does not begin in a rental line.
Yes. Childcare is arranged through Adventure Sitters, our long-standing local partner. Every sitter is background-checked, CPR-certified, and experienced caring for children of different ages.
Yes. We can have groceries ready before you arrive and arrange private chefs, massage therapists, childcare, equipment fittings, and other services directly at your residence.
Sí. Our team works in English and Spanish, and we are happy to handle your planning, itinerary, drivers, reservations, and communication in either language.
Airport Transfers
Lift Tickets
Ski Rentals
Private Drivers
Restaurant Reservations
Grocery Shopping
Babysitting
Private Chef
Christmas Tree Setup
Snowmobiling
Spa Days
Event Planning
Dog Sitting
Wine & Spirits
Flower Arrangements
Birthday Setups
Snowtubing
Ice Skating